Box office
Cancelling a performance
Notify customers, refund or let them swap dates.
If a performance can't go ahead, use the Cancellation panel on that performance.
- 1Cancel performance
- 2Email everyone
- 3Customer swaps or refunds
- 4Adjustments recorded
Step by step
- 1
Cancel
Open the performance and press Cancel performance.
- 2
Notify
Send the notice. Only customers who haven't been contacted yet receive it, so you can press it again safely.
- 3
Self-exchange
Each email has a link letting the customer move to another date. Cheaper seats are refunded the difference; dearer seats show a balance to pay.
Signed in? Find this in your workspace.