← Help & guides

Getting help

Contacting tech support

Open a ticket and follow the conversation.

Where: Venue & System → Tech support

If a guide doesn't answer your question, open a support ticket. You must be signed in, so we know which venue you're asking about.

How it flows
  1. 1New ticket
  2. 2We reply
  3. 3You reply
  4. 4Resolved

Step by step

  1. 1

    Open a ticket

    Press New ticket, add a subject, topic and how urgent it is.

  2. 2

    Describe it

    Say what you were trying to do, which page you were on and what happened.

  3. 3

    Follow up

    Replies appear in the ticket. 'Waiting for you' means we need an answer from you.

  4. 4

    Close it

    Press 'Close ticket — it's sorted' when you're done.

Signed in? Find this in your workspace under Venue & System → Tech support.